Do I need to pay in advance for the reservation?

Normally we don't require any deposit to make a reservation.  Only if your check-in date is in a long weekend (3-day-holidays or longer), you'll be required to pay the room fee after it's confirmed, please print out the credit card authorization form, fill it out, and fax to us (+886-6-2286018) or scan it and email to us.

Do you accept charge cards?

Yes, we do.  You are welcome to use any of the major credit cards below.

How do I get to your hotel?

Please check the map or you may call ahead for us to provide transportation arrangements.

HSR Tainan Station: The Taiwan Railways provides a 20 minutes transit from HSR Tainan Station to Tainan Train Station which is just a 6 minutes walk to the Premier.  You may also choose our hotel pick-up from HSR Tainan Station.  It's NT$500 with our sedans (Tesla Model S/Lexus ES300h) up to 4 passengers, available on weekdays 10:00~16:30.  If you choose to take the public transit, with your train ticket you'll get a NT$100 discount from us.

Kaohsiung International Airport (KHH): We provide Kaohsiung International Airport pick-up service NT$1,300 with our Lexus sedan available around the clock.

Taoyuan International Airport (TPE): Taking HSR from Taoyuan International Airport is more economical, but if your departure flight is too early or arrival flight too late to take HSR, our Lexus sedan going to Taoyuan International Airport is NT$5,900 available around the clock.

Do you offer complimentary breakfast?

Yes, we offer breakfast buffet in our Piano Lounge on the 1st floor 6:45~10:00 in the morning.  If you stay alone in Single rooms, the extra breakfast voucher can be also used to consume any 2 of mini-bar items in your room.

Do you have non-smoking rooms?

There is no ash tray in all rooms unless you specifically request one.  When our maids see an ash tray in your room, it will act as a reminder to do a special treatment to the room after checking-out.  Therefore, every room you check-in to is definitely free of smoke odors.

Do you allow pets in?

We regret that pets are prohibited within the hotel except for seeing-eye dogs. 

Are there any convenient stores nearby?

Yes, there is a 7-11 convenient store only 30 meters from the hotel entrance.

Any ATM machines nearby?

Yes, there are two located just next door to our first floor lobby.  All major currencies can be exchanged into Taiwanese currency at our front desk.  ATM cards with any of the following logos can withdraw Taiwanese currency from the ATM machines with English instructions located next door to our first floor lobby.

How is the security there?

Since we are located in the financial district of Tainan and there is a bank located in the same building, police are routinely checking the area.  There is a very low crime rate report in this area of Tainan.

Is there any night life nearby?

There are six or seven bars in the alley right next to the hotel that provide quality food and entertainment.  And they are where a lot of foreign room guests like to spend their late hours.

Do you have laundry service?

Yes, we do have professional laundry service for both regular washing and dry cleaning with reasonable prices.  Laundry service requested before 12 noon will be returned by 7 p.m. the same day.  Laundry service requested between 12 p.m. and 6:30 p.m. will be returned at noon the next day.  We also have a coin-operated laundry room on the guestrooms floor which is open from 8 a.m. to 10 p.m.  If you want to iron clothes by yourself, there's a steam iron and an ironing board in the closet of your room.

What time should I check-in?

Check-in time is 14:00, check-out time is 11:00.  If you plan to check-in after 7 p.m., please make a good use of our toll free number, 0800-773643(0800-Premier) to ensure proper arrangements have been made for your convenience.

What time should I check-out?

Checkout time is 12:00 noon.  If your departure time does not coincide with out official checkout time, please contact our receptionist.  Every effort will be made to assist with later checkout requests whenever possible.

What is the proper channel to make a complaint to your boss?

You may write to Mr. Tsai.  His personal e-mail: tainan27@hotmail.com   Your letter can be addressed in either English, Japanese, or Chinese.

Staying with us, you don't need to carry alarm clock, boiler, hairdryer, or iron.  If you have your laptop computer with you, it's free to use ADSL, a pair of sneakers can be used in gymnasium.  If you drive, it's a good idea to travel with an ice box.  You're welcome to load it with ice every morning.  Before leaving for Tainan, please check the BBC weather or the AccuWeather.